Hospice Agency Receives 5-Star “Family Caregiver Survey Rating”

Heartland Hospice Serving McAlester is proud to announce their five-star “Family Caregiver Survey Rating” from Medicare.gov – maintained and operated by the Centers for Medicare & Medicaid Services (CMS).

The family caregiver survey rating is based on results from questions answered by a family member or friend about a patient’s hospice care experience, such as communication, timeliness, respect, help for pain and symptoms, the overall rating of hospice care and if they would recommend that hospice to someone else.

“This is a dream come true for our dedicated employees who have made it their goal over the past 15 years to become a five-star agency! The No. 1 thing that differentiates Heartland is our responsiveness to care and commitment to each other and the patients and families we serve,” said Micah Windham, Heartland Hospice administrator.

We salute our caring team members for their compassion and dedication and thank them for enriching the lives of patients and families every day.